Facebook Shop Error: Prohibited Product Content

The "Prohibited Product Content" error on Facebook Shop indicates that the product listing includes one or more elements that are not allowed according to the platform’s content policies. Facebook Shop has strict guidelines to ensure that all listings are safe, legal, and appropriate for its community. Prohibited content can include items that are illegal, dangerous, misleading, offensive, or otherwise inappropriate. Identifying and removing such content is essential for maintaining a compliant shop and avoiding potential penalties or account suspension.

Common Causes of Prohibited Product Content Errors:

1. Illegal Items: Listing items that are illegal to sell, such as drugs, weapons, or counterfeit goods.
2. Dangerous Goods: Including products that pose a safety risk, such as hazardous materials or items that do not meet safety standards.
3. Misleading Information: Providing false or exaggerated claims about the product's features, benefits, or origin.
4. Offensive Content: Using language or images that are discriminatory, offensive, or inappropriate.
5. Violating Facebook Policies: Including content that violates specific Facebook Shop policies, such as banned substances, adult content, or medical misinformation.

To resolve the "Prohibited Product Content" error on Facebook Shop, follow these steps:

1. Review Facebook Shop Policies:
   • Thoroughly review Facebook Shop’s policies and guidelines to understand what content is prohibited. Pay particular attention to sections on prohibited items, safety standards, and content restrictions.
   • Refer to Facebook’s Commerce Policies and Community Standards for detailed information.
2. Identify Prohibited Content:
   • Examine the product listing to identify any content that may be violating Facebook Shop’s guidelines. Look for keywords, descriptions, images, or other elements that may be considered prohibited.
   • Make a list of all identified issues for correction.
3. Edit Product Listing:
   • Remove or replace any content that violates Facebook Shop’s guidelines. Ensure that all descriptions, images, and other elements comply with the platform’s policies.
   • Verify that the edited content accurately represents the product without including prohibited elements.
4. Provide Accurate Information:
   • Ensure that all product information is accurate, truthful, and not misleading. Avoid making exaggerated claims or providing false information about the product’s features, benefits, or origin.
   • Use clear and precise language to describe the product.
5. Use Appropriate Images:
   • Ensure that all images used in the product listing are appropriate, high-quality, and relevant to the product. Avoid using images that are offensive, misleading, or inappropriate.
   • Follow Facebook Shop’s image guidelines for resolution, format, and content.
6. Submit for Re-Approval:
   • After making the necessary changes, resubmit the product listing for review. Ensure that all aspects of the listing comply with Facebook Shop’s guidelines.
   • Monitor the status of your submission to ensure it is reviewed and approved.
7. Clear Browser Cache and Cookies:
   • Clear your browser’s cache and cookies to ensure that you are viewing the most recent version of your listing.
   • Try using an incognito or private browsing mode to see if the issue persists.
8. Contact Facebook Shop Support:
   • If you’ve tried all the above steps and still encounter issues, contact Facebook Shop support for assistance. Provide detailed information about the error and the steps you’ve taken to resolve it.
   • Engage with Facebook Shop forums and communities to seek advice from other sellers who might have faced similar issues.