Common Facebook Shop Errors and Solutions

Learn how to avoid and fix errors while connecting or creating listings on your Facebook Shop.
Facebook Shop Listing Errors
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Facebook Shop Listing Errors
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Facebook Shop Product Details Errors

Invalid Sale Price
The "Invalid Sale Price" error occurs when the sale price entered for a product listing on Facebook Shop is either incorrectly formatted, outside the acceptable range, or inconsistent with the original price, preventing the product from being listed or updated.
Invalid Gender
The "Invalid Gender" error occurs when the gender attribute entered for a product listing on Facebook Shop does not meet the platform's acceptable values, preventing the product from being listed or updated.
Invalid Age Group
The "Invalid Age Group" error occurs when the age group attribute entered for a product listing on Facebook Shop does not meet the platform's acceptable values, preventing the product from being listed or updated.
Missing Shipping Method
The "Missing Shipping Method" error occurs when a product listing on Facebook Shop does not include a specified shipping method, preventing the product from being listed or updated.
Invalid Shipping Dimensions
The "Invalid Shipping Dimensions" error occurs when the dimensions specified for a product's shipping on Facebook Shop are not recognized as valid, preventing the product from being listed or updated.
Unsupported Currency
The "Unsupported Currency" error occurs when the currency specified for a product listing on Facebook Shop is not recognized or accepted by the platform, preventing the product from being listed or updated.
Invalid Sale Price Effective Date
The "Invalid Sale Price Effective Date" error occurs when the effective date specified for a sale price on Facebook Shop is not recognized as valid, preventing the product from being listed or updated.
Invalid Custom Labels
The "Invalid Custom Labels" error occurs when custom labels specified for a product listing on Facebook Shop are not recognized or accepted by the platform, preventing the product from being listed or updated.
Missing Product Images
The "Missing Product Images" error occurs when a product listing on Facebook Shop does not include required images, preventing the product from being listed or updated.
Invalid Product Category
The "Invalid Product Category" error occurs when the product category specified for a product listing on Facebook Shop does not match the platform’s accepted categories, preventing the product from being listed or updated.
Incorrect Sale Price
The "Incorrect Sale Price" error occurs when the sale price specified for a product listing on Facebook Shop does not meet the platform's accepted values or formatting guidelines, preventing the product from being listed or updated.
Invalid Product Condition
The "Invalid Product Condition" error occurs when the condition specified for a product listing on Facebook Shop does not meet the platform's accepted values or formatting guidelines, preventing the product from being listed or updated.
Incorrect Product Availability
The "Incorrect Product Availability" error occurs when the availability status specified for a product listing on Facebook Shop does not meet the platform's accepted values or formatting guidelines, preventing the product from being listed or updated.
Invalid Product URL
The "Invalid Product URL" error occurs when the URL specified for a product listing on Facebook Shop is not recognized as valid, preventing the product from being listed or updated.
Product Description Too Long
The "Product Description Too Long" error occurs when the product description specified for a product listing on Facebook Shop exceeds the platform's character limit, preventing the product from being listed or updated.
Image Processing Error
The "Image Processing Error" occurs when an image uploaded for a product listing on Facebook Shop fails to be processed correctly by the platform, preventing the product from being listed or updated.
Price Mismatch
The "Price Mismatch" error occurs when there is a discrepancy between the price of a product listed on Facebook Shop and the price displayed on the associated product page, preventing the product from being listed or updated.
Incorrect Shipping Weight
The "Incorrect Shipping Weight" error occurs when the shipping weight specified for a product listing on Facebook Shop is either inaccurately entered or formatted incorrectly, preventing the product from being listed or updated.
Missing GTIN
The "Missing GTIN" error occurs when a product listing on Facebook Shop does not include a required Global Trade Item Number (GTIN), preventing the product from being listed or updated.
Invalid Variant Data
The "Invalid Variant Data" error occurs when the data specified for product variants on Facebook Shop does not meet the platform's accepted values or formatting guidelines, preventing the product from being listed or updated.

Facebook Shop Product Variants Errors

Facebook Shop Media Errors

Facebook Shop Policies Errors

Prohibited Product Content
The "Prohibited Product Content" error occurs when a product listing on Facebook Shop contains content that violates the platform's guidelines and policies, preventing the product from being listed or updated.
Policy Violation
The "Policy Violation" error occurs when a product listing on Facebook Shop breaches one or more of the platform's guidelines, preventing the product from being listed or updated.
Restricted Product
The "Restricted Product" error occurs when a product listing on Facebook Shop violates the platform's restricted product policies, preventing the product from being listed or updated.

Facebook Shop Shipping Errors

Facebook Shop System Errors

Products Not Approved
The "Products Not Approved" error occurs when a product listing on Facebook Shop does not meet the platform's guidelines or policies, resulting in the listing being rejected and preventing it from being displayed to customers.
Expired Product URLs
The "Expired Product URLs" error occurs when the URLs associated with product listings on Facebook Shop are no longer valid or accessible, preventing the products from being listed or updated.
Data Feed Processing Error
The "Data Feed Processing Error" occurs when there is an issue with processing the data feed for product listings on Facebook Shop, preventing the products from being listed or updated.
Duplicate Feed Items
The "Duplicate Feed Items" error occurs when a product listing on Facebook Shop is identified as a duplicate of another listing in the data feed, preventing the product from being listed or updated.
Inventory Sync Error
The "Inventory Sync Error" occurs when there is a discrepancy or failure in synchronizing the inventory levels between your inventory management system and Facebook Shop, preventing accurate stock information from being displayed.
Failed to Fetch Data
The "Failed to Fetch Data" error occurs when Facebook Shop is unable to retrieve necessary information from your data source, preventing the product from being listed or updated.
Products Pending Review
The "Products Pending Review" status occurs when a product listing on Facebook Shop is awaiting approval by the platform’s review team before it can be listed or updated.

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