Privacy Policy

Last updated: September 30, 2024

General

1. EasyChannel (“EasyChannel,” “Company,” “we” or “us”) provides a platform designed to help users manage, monitor, and grow their eCommerce presence (the "Services"). Any reference to the Services in this Privacy Policy includes all tools, platforms, websites, or applications offered by EasyChannel (collectively, “Software”).
2. EasyChannel is committed to protecting your privacy and complies with relevant data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, store, use, and share your personal information when you use our Services or Software.
3. By using our Services or Software, you accept this Privacy Policy, including the collection, storage, and use of your information. If you do not agree, you should stop using our Services immediately.
4. We may update this Privacy Policy from time to time. You are encouraged to review it regularly to stay informed of any changes. Your continued use of our Services after any updates indicates your acceptance of the changes.

What Information Do We Collect?

We collect various types of information about you, including:

1. Information you provide directly: This includes your name, email, phone number, address, and payment details when you create an account, purchase services, or communicate with us.
2. Information from connected platforms: We collect data from third-party platforms, such as eBay and Amazon, when you connect these to our Services, including your username, contact details, active listings, and customer information.
3. Automatically collected data: Information such as your IP address, device details, browser type, and browsing behavior is collected automatically when you use our website or Software. This is often done through cookies and similar technologies.
4. Transaction data: We collect billing and payment information when you make purchases through our platform.

How We Use Your Information

‍ We use your personal information for a variety of purposes, including:

1. Providing services: To fulfill your requests for products, services, or information.
2. Customer support: To resolve inquiries, provide technical support, and maintain customer satisfaction.
3. Personalization: To tailor and optimize your experience on our platform and improve the performance of our Services.
4. Communication: To send you service-related updates, marketing communications (with your consent), and respond to your queries.
5. Legal obligations: To comply with applicable legal obligations or protect our legal rights.

How We Share Your Information

‍ We may share your information under the following circumstances:

1. Service providers: We work with third-party providers to assist with services such as payment processing (e.g., PayPal), analytics (e.g., Google Analytics), and marketing. These partners are contractually required to keep your data secure.
2. Legal requirements: We may disclose your data if required by law, such as in response to a subpoena, court order, or legal investigation.
3. Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of the transaction.

We do not sell or rent your personal data to third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, track usage patterns, and optimize the performance of our Services. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your experience using our platform.

For more information, please refer to our Cookie Policy.

Your Rights and Choices

Under GDPR and other applicable laws, you have several rights regarding your personal information, including:

1. Right to access: You can request a copy of the personal information we hold about you.
2. Right to correct: You may request corrections or updates to your personal information.
3. Right to delete: You may ask us to delete your personal information, subject to any legal obligations we have to retain certain records.
4. Right to restrict processing: You can request that we limit how we use your personal data.
5. Right to data portability: You may request your data in a format that can be transferred to another service provider.
6. Right to object: You have the right to object to our processing of your personal information for specific purposes, including marketing.

To exercise any of these rights, please contact us at support@easychannel.com.

Data Deletion Policy

‍ If you would like to delete your account and associated data, please contact us at support@easychannel.com. We will review your request and ensure that your data is deleted within seven days, in compliance with our policy and applicable data protection laws.

International Data Transfers

Your personal data may be transferred and processed outside of your country, including in the United States and Israel, where data protection laws may be different from your home country. By using our Services, you consent to such transfers, and we will take appropriate measures to protect your data during such transfers.

Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. While we strive to protect your data, no online system is completely secure, and we cannot guarantee the complete security of your data.

Third Party Partners and Your Data

We allow you to access and share data with third party partner applications through our platform. All of these third party partners have their own Terms of Use and Privacy Policies that you consent to automatically upon choosing to use our service to access these partner applications. We only store data from these applications for as long as necessary for operational purposes or as long as required by law.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. If we discover that we have collected personal information from someone under 18, we will delete it promptly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If any material changes are made, we will notify you through a notice on our website or via email.

Contact Us

If you have any questions or concerns about this Privacy Policy or would like to exercise your data protection rights, please contact us at support@easychannel.com.

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