eBay Error: 240 The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.

The "The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy" error indicates that the listing has been flagged for containing content that violates eBay’s policies. This could include the use of prohibited words or phrases, misleading information, or other content that does not comply with eBay’s rules. Additionally, the seller's account might have restrictions or violations that prevent new listings or modifications.

Common Causes:

1. Prohibited Words/Phrases: Use of words or phrases that are banned by eBay in the title or description.
2. Misleading Information: Including false or misleading information about the product.
3. Policy Violations: Violations of eBay’s listing policies, such as listing prohibited items or using inappropriate language.
4. Restricted Account: Seller account restrictions or violations that prevent listing new items or modifying existing ones.
5. Category Restrictions: Listing items in restricted categories without proper authorization or credentials.

To resolve the "The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy" error on eBay, follow these steps:

1. Review eBay’s Policies:
   • Familiarize yourself with eBay’s listing policies and guidelines. Understand what constitutes prohibited content and ensure your listings comply with these rules.
   • Review eBay’s list of prohibited words and phrases to avoid using them in your title or description.
2. Check Listing Content:
   • Access your eBay seller dashboard and navigate to the listing with the error. Review the title and description for any prohibited words or phrases.
   • Identify any content that might violate eBay’s policies.
3. Remove or Modify Prohibited Content:
   • Edit the title and description to remove any prohibited words or phrases. Replace them with appropriate alternatives that comply with eBay’s policies.
   • Ensure that all information provided is accurate and not misleading.
4. Check Account Status:
   • Review your eBay seller account for any restrictions or violations that might prevent listing or modifying items. Check for any messages or notifications from eBay regarding account status.
   • Resolve any account issues or violations to restore full listing capabilities.
5. Re-categorize Listings:
   • Ensure that your items are listed in the correct categories. If your items fall into restricted categories, make sure you have the proper authorization or credentials to list them.
   • Re-categorize items if necessary to comply with eBay’s category-specific rules.
6. Update Bulk Upload Files:
   • If using bulk upload tools, review your CSV or Excel files to ensure all titles and descriptions are compliant with eBay’s policies.
   • Use eBay’s bulk upload templates and validation tools to check for errors before submission.
7. Manual Entry Checks:
   • For individual product listings, manually review and edit the titles and descriptions to ensure compliance with eBay’s policies. Double-check for any typographical errors or inappropriate content.
   • Ensure that all information is accurate and properly formatted.
8. Save and Verify Changes:
   • After making the necessary adjustments, save the changes to the listing. Ensure that the new settings are reflected correctly in the eBay seller dashboard.
   • Verify that the error has been resolved and that the listing is active and compliant.
9. Clear Browser Cache and Cookies:
   • Clear your browser’s cache and cookies to ensure you are viewing the most recent version of your listing.
   • Try using an incognito or private browsing mode to rule out browser-specific problems.
10. Contact eBay Support:

• If you’ve tried all the above steps and still encounter issues, contact eBay support for assistance. Provide detailed information about the error and the steps you’ve taken to resolve it.
• Engage with eBay seller forums and communities to seek advice from other sellers who might have faced similar issues.