eBay Error: 21919154 Return policy is required.

The "Return Policy is Required" error on eBay indicates that the listing lacks a specified return policy. eBay requires sellers to include a return policy to ensure transparency and trustworthiness, providing buyers with information on how returns are handled. This policy must detail the conditions under which returns are accepted, the time frame for returns, and any associated costs. Failure to include this information prevents the listing from being published or updated.

Common Causes:

1. Missing Return Policy: The return policy field is left empty or not filled out.
2. Incomplete Policy Information: The return policy does not include all required details.
3. Incorrect Format: The return policy is not formatted according to eBay’s guidelines.
4. Bulk Upload Errors: Errors in bulk upload files where the return policy is missing or improperly formatted.
5. Manual Entry Mistakes: Mistakes made during the manual entry of the return policy.

To resolve the "Return Policy is Required" error on eBay, follow these steps:

1. Review eBay’s Return Policy Requirements:
   • Familiarize yourself with eBay’s guidelines for return policies. Understand the required elements, including conditions for returns, time frames, and any costs involved.
   • Ensure your return policy complies with eBay’s standards and provides clear information to buyers.
2. Check Current Listings:
   • Access your eBay seller dashboard and navigate to the listing with the error. Review the current return policy field.
   • Ensure that the return policy is filled out and contains all necessary information.
3. Add or Update Return Policy:
   • Enter a comprehensive return policy in the designated field. Include details such as:
     • Time frame for returns (e.g., 30 days from purchase)
     • Conditions for returns (e.g., items must be in original condition)
     • Who pays for return shipping (e.g., buyer or seller)
   • Use eBay’s template or format for return policies to ensure compliance.
4. Save and Verify Changes:
   • After adding or updating the return policy, save the changes to the listing. Ensure that the new settings are reflected correctly in the eBay seller dashboard.
   • Verify that the error has been resolved and that the listing is active with the correct return policy.
5. Update Bulk Upload Files:
   • If using bulk upload tools, review your CSV or Excel files to ensure all return policies are properly formatted and included.
   • Use eBay’s bulk upload templates and validation tools to check for errors before submission.
6. Manual Entry Checks:
   • For individual product listings, manually enter the return policy accurately. Double-check for any typographical errors or incorrect entries.
   • Ensure that the return policy is comprehensive and meets eBay’s guidelines.
7. Standardize Return Policies:
   • Develop a standardized return policy that can be applied across all your listings. This ensures consistency and compliance with eBay’s requirements.
   • Regularly review and update your standard return policy to reflect any changes in eBay’s guidelines or your business practices.
8. Clear Browser Cache and Cookies:
   • Clear your browser’s cache and cookies to ensure you are viewing the most recent version of your listing.
   • Try using an incognito or private browsing mode to rule out browser-specific problems.
9. Contact eBay Support:
   • If you’ve tried all the above steps and still encounter issues, contact eBay support for assistance. Provide detailed information about the error and the steps you’ve taken to resolve it.
   • Engage with eBay seller forums and communities to seek advice from other sellers who might have faced similar issues.