Amazon Listing Errors: Error 20014: The submitted image is invalid or corrupted

Error Description

The "Error 20014: The Submitted Image is Invalid or Corrupted" error indicates that the image uploaded for your product listing cannot be processed by Amazon due to its invalid format or corruption. This issue prevents the image from being displayed in your product listing. Images may become corrupted during file transfer, storage, or if they are not saved correctly from image editing software. Ensuring that images are in a valid, supported format and free from corruption is essential for maintaining the integrity of your product listings.

Common Causes:

Unsupported File Format: The image file is not in a format supported by Amazon (e.g., JPEG, PNG).
File Corruption: The image file is damaged or corrupted, making it unreadable.
Improper Saving: Errors occurring while saving the image file from editing software.
Transmission Errors: Problems during file transfer that result in corrupted images.
Incorrect File Extensions: The file extension does not match the actual format of the image.

Error Solution

To resolve the "Error 20014: The Submitted Image is Invalid or Corrupted" on Amazon, follow these steps:

Check the File Format:
- Ensure that the image file is in a supported format, such as JPEG or PNG. Avoid using formats that Amazon does not support.
- Verify the file extension matches the actual file format.
Verify Image Integrity:
- Open the image file in an image viewer or editing software to check if it displays correctly. If the image does not open or appears distorted, it may be corrupted.
- Attempt to open the image on multiple devices to ensure the issue is not device-specific.
Re-save the Image:
- If the image appears to be corrupted, re-save it using image editing software. Open the original image file, then save it as a new file in a supported format.
- Ensure that the software you are using is up-to-date and compatible with the image file format.
Convert the Image:
- If the image is in an unsupported format, convert it to a supported format using image editing software or online conversion tools.
- Ensure the converted image meets Amazon’s image requirements, including resolution and dimensions.
Check for Transmission Errors:
- If the image was transferred from another system, verify that the transfer process did not introduce errors. Re-transfer the image file if necessary.
- Use reliable methods for transferring files to avoid corruption.
Use Original Source Files:
- If possible, use the original source files for your images rather than copies that may have been edited or transferred multiple times. Original files are less likely to be corrupted.
- Maintain a backup of original image files to use if corruption occurs.
Upload the Image Correctly:
- Re-upload the newly saved or converted image to Amazon Seller Central. Use Amazon’s image upload tools to ensure the files are correctly processed.
- Monitor the upload process for any errors or issues that might arise.
Contact Amazon Support:
- If you continue to encounter issues or need further assistance, contact Amazon Seller Support. Provide detailed information about the problem, the steps you have taken to address it, and any relevant documentation.
- Engage with Amazon seller forums and communities to seek advice from other sellers who might have faced similar issues.

Pro Tip

Advanced Strategies for Managing Image Files on Amazon:

Implement Digital Asset Management (DAM) Systems:
- Use a DAM system to centralize and manage all digital assets, including product images. DAM systems help ensure that images are correctly formatted and free from corruption.
- Integrate your DAM system with Amazon to synchronize image data automatically and prevent errors.
Standardize Image Creation and Export Procedures:
- Develop standardized procedures for creating, saving, and exporting images to ensure consistency and compliance across all listings. Use predefined templates and workflows for image management.
- Regularly update these procedures to reflect any changes in Amazon’s requirements or your own data management practices.
Use Product Information Management (PIM) Systems:
- Implement a PIM system to centralize and manage all product data, including images. PIM systems help ensure that data is accurate, complete, and consistently formatted across all platforms.
- Integrate your PIM system with Amazon to synchronize image data automatically and prevent errors.
Conduct Regular Image Audits:
- Perform regular audits of your product listings to ensure that all images are valid, correctly formatted, and free from corruption. Use audit reports to track compliance and address any recurring issues.
- Schedule periodic audits to identify and correct any issues with image files.
Educate Your Team:
- Train your team on best practices for creating, saving, and managing product images. Ensure they understand the importance of accurate data entry and following standardized procedures.
- Provide guidelines and checklists to help your team review and update product images effectively.
Monitor Image Quality:
- Regularly monitor the quality of your product images to ensure they meet Amazon’s guidelines and provide a good customer experience. Use image quality assessment tools to identify and address any issues.
- Address image quality issues promptly to ensure uninterrupted compliance.
Optimize Bulk Editing Tools:
- Use Amazon’s bulk editing tools to update image information for multiple listings simultaneously. Ensure that bulk updates are accurately configured and comply with platform guidelines.
- Validate bulk editing files before uploading to minimize the risk of errors.
Use Automation for Image Management:
- Implement automation tools to manage data entry and verification processes related to images. Automation reduces the risk of manual errors and ensures that data is consistently accurate.
- Tools like Zapier or Integromat can integrate with your e-commerce systems to automate image management tasks.
Utilize Competitor Analysis:
- Analyze competitor listings to understand how they manage product images within the platform’s limits. Use this insight to refine your own strategy.
- Identify successful patterns and adapt them to your products.
Stay Proactive:
- Establish a proactive approach to managing product images by regularly monitoring for any updates or changes in Amazon’s guidelines.
- Ensure that your image management system is flexible and can quickly adapt to new regulations and customer expectations.

By following these strategies and maintaining a proactive approach to managing product images, sellers can minimize the risk of "Error 20014: The Submitted Image is Invalid or Corrupted" on Amazon, ensuring accurate and compliant product listings. Proper management of image files not only helps in preventing errors but also enhances overall visibility, searchability, and sales performance on the platform.

View error on Amazon

Amazon Error: 20014 Error 20014: The submitted image is invalid or corrupted

Error Description

Error Solution

Pro Tip

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