Amazon Error: 20005 Listing Not Active

The "Listing Not Active" error on Amazon indicates that a product listing is currently inactive, meaning it is not visible to customers or available for purchase. This can result from a variety of issues including policy violations, inventory shortages, pricing errors, or account-related problems. An inactive listing can significantly impact sales and requires prompt action to resolve the underlying issue and reactivate the listing.

Common Causes of Listing Not Active Error:

1. Policy Violations: Violations of Amazon’s listing policies, such as incorrect product information, prohibited content, or non-compliance with category-specific guidelines.
2. Inventory Issues: Out-of-stock items, inventory errors, or inventory settings that prevent the listing from being active.
3. Pricing Errors: Issues with pricing, such as missing price information, prices below the minimum price threshold, or prices that violate Amazon’s pricing policies.
4. Account Health Problems: Issues related to account health, such as poor seller performance metrics, policy violations, or account suspensions.
5. Listing Suppression: Listings suppressed by Amazon due to quality issues, incorrect information, or missing critical details.

To resolve the "Listing Not Active" error, follow these steps:

1. Identify the Cause:
   • Review the notification from Amazon or check the Account Health Dashboard to identify the specific reason(s) for the listing inactivity. Amazon typically provides detailed reasons for why a listing is inactive.
2. Review Policy Violations:
   • Ensure that the listing complies with Amazon’s listing policies and guidelines. Correct any violations, such as prohibited content, incorrect information, or missing details.
   • Review category-specific requirements and ensure compliance.
3. Check Inventory Levels:
   • Verify that the product is in stock and that inventory levels are correctly updated. Ensure that the inventory settings allow the listing to be active.
   • If the item is out of stock, update the inventory levels once the product is restocked.
4. Correct Pricing Issues:
   • Ensure that the product price is correctly entered and complies with Amazon’s pricing policies. Avoid prices that are too low or too high.
   • Update the pricing information to meet Amazon’s requirements.
5. Address Account Health Problems:
   • Review your account health metrics and address any issues related to performance, policy violations, or account suspensions.
   • Improve performance metrics such as order defect rate, late shipment rate, and customer service ratings.
6. Resolve Listing Suppression:
   • If the listing is suppressed, review the suppression reason and correct any issues. This can include updating product information, improving image quality, or providing missing details.
7. Use Amazon’s Tools:
   • Utilize Amazon’s Listing Quality Dashboard and other tools to identify and correct issues with inactive listings. These tools provide valuable insights and suggestions for improvement.
8. Contact Amazon Seller Support:
   • If you are unable to resolve the issue, contact Amazon Seller Support for assistance. Provide detailed information about the error and the steps you’ve taken to address it.