Amazon Error: 19108 Error 19108: Product Safety Issue

The "Error 19108: Product Safety Issue" indicates that Amazon has detected potential safety concerns with your product, prompting them to flag or remove the listing to protect consumers. Safety issues can arise from various factors, such as product defects, hazardous materials, non-compliance with safety regulations, or reports of injuries and adverse effects from customers. Amazon enforces strict safety standards to ensure all products sold on its platform are safe and meet regulatory requirements.

Common Causes:

1. Product Defects: Issues with the product design or manufacturing process that pose a risk to consumers.
2. Hazardous Materials: Use of materials that are toxic, flammable, or otherwise dangerous.
3. Regulatory Non-Compliance: Failure to meet safety standards and regulations specific to the product category.
4. Customer Complaints: Reports from customers about safety incidents, injuries, or adverse effects.
5. Recall Notices: Products that have been officially recalled by manufacturers or regulatory agencies due to safety concerns.

To resolve the "Error 19108: Product Safety Issue" on Amazon, follow these steps:

1. Review the Safety Issue Notification:
   • Log in to Amazon Seller Central and review the notification or email you received regarding the product safety issue. This will provide specific details about the flagged listing and the nature of the safety concerns.
2. Identify and Investigate Safety Concerns:
   • Conduct a thorough investigation to identify the root cause of the safety issue. This may involve reviewing product design, manufacturing processes, materials used, and any customer complaints or incident reports.
   • Work with your quality control team, suppliers, and manufacturers to pinpoint the exact issue causing the safety concern.
3. Cease Sales and Remove Listings:
   • Immediately cease sales of the affected product(s). Remove or deactivate the listings from Amazon Seller Central to prevent further sales.
   • Inform your fulfillment centers to halt any processing of the products with safety concerns.
4. Inform Customers:
   • Communicate with customers who have purchased the product. Provide clear instructions on what actions they should take, such as returning the product or following safety guidelines.
   • Offer refunds, replacements, or other remedies as necessary to address customer concerns and comply with safety protocols.
5. Implement Corrective Actions:
   • Based on the investigation findings, implement corrective actions to address the safety issues. This may include redesigning the product, changing materials, improving manufacturing processes, or enhancing quality control measures.
   • Ensure that all corrective actions are thoroughly documented.
6. Ensure Regulatory Compliance:
   • Review relevant regulatory standards and requirements applicable to your product. Ensure that the product complies with all necessary safety and labeling regulations.
   • Obtain any required certifications, testing reports, or compliance documentation to demonstrate adherence to safety standards.
7. Update Product Listings:
   • Once the safety issues have been resolved and the product meets all safety and regulatory standards, update the product listing in Amazon Seller Central.
   • Ensure that the listing accurately reflects the corrected product and includes all necessary safety information and compliance details.
8. Submit Documentation to Amazon:
   • Prepare and submit the necessary documentation to Amazon to demonstrate that the safety issues have been addressed. This may include safety test reports, compliance certificates, and details of corrective actions taken.
   • Use Amazon’s tools and resources to upload and manage the required documentation.
9. Monitor for Future Issues:
   • Regularly monitor your product listings and customer feedback to identify and address any potential safety issues early. Stay vigilant in maintaining the safety and quality of your products.
   • Implement ongoing safety audits and quality control checks to prevent future safety issues.