Amazon Error: 19006 Error 19006: Parallel Import

The "Error 19006: Parallel Import" indicates that Amazon has detected your product listing as being a parallel import. Parallel imports, also known as gray market goods, are genuine products imported and sold through unauthorized channels. While these products are typically not counterfeit, they often bypass the authorized distribution networks, potentially violating trademark rights, licensing agreements, and regional compliance standards. This can lead to issues related to product warranties, customer support, and regulatory compliance.

Common Causes:

1. Unauthorized Distribution: Selling products without the proper authorization from the brand or manufacturer.
2. Trademark Violations: Infringing on trademark rights by selling products in regions where the brand has exclusive distribution agreements.
3. Non-Compliance with Local Regulations: Failing to meet the regulatory standards and requirements of the region where the products are being sold.
4. Supplier Issues: Purchasing products from suppliers who are not authorized to distribute them in certain markets.
5. Customer Complaints: Reports from customers or the brand about unauthorized sales channels or warranty issues.

To resolve the "Error 19006: Parallel Import" on Amazon, follow these steps:

1. Review the Parallel Import Notification:
   • Log in to Amazon Seller Central and review the notification or email you received regarding the parallel import claim. This will provide specific details about the flagged listing and any required actions.
2. Verify Product Source:
   • Ensure that your products are sourced from authorized distributors or directly from the manufacturer. Gather documentation such as invoices, purchase orders, and supplier agreements to prove the legitimacy of your supply chain.
3. Obtain Authorization:
   • If necessary, obtain authorization from the brand or manufacturer to sell their products in the specified region. This may involve becoming an authorized reseller or distributor.
   • Request a letter of authorization or distribution agreement from the brand, confirming your right to sell the products.
4. Ensure Compliance with Regulations:
   • Review and ensure that your products comply with all local regulatory standards and requirements. This includes safety standards, labeling requirements, and warranty provisions.
   • Obtain any necessary certifications or documentation to demonstrate compliance.
5. Update Product Listings:
   • Ensure that your product listings accurately reflect the authorized status of your products. Include clear and detailed images, comprehensive descriptions, and accurate brand and model information.
   • Avoid using stock images or descriptions that could be associated with unauthorized sales channels.
6. Submit Proof of Authorization:
   • Prepare and submit documentation to Amazon to prove that your products are authorized for sale in the specified region. This may include:
     • Invoices from authorized suppliers or manufacturers.
     • Letters of authorization from the brand owner.
     • Distribution agreements or certificates of compliance.
   • Use Amazon’s tools and resources to upload and manage the required documentation.
7. Communicate with Customers:
   • If customers have raised concerns about parallel imports, communicate with them to clarify the legitimacy of your products. Provide proof of authorization and address any warranty or support issues.
   • Offer refunds, replacements, or other remedies as necessary to maintain customer satisfaction.
8. Improve Supplier Vetting:
   • Implement robust supplier vetting procedures to ensure that you are sourcing products from authorized and reputable suppliers. Conduct regular audits of your suppliers to verify their legitimacy and compliance.
   • Maintain detailed records of all supplier transactions and communications to provide proof of authorization if needed.
9. Monitor and Respond to Feedback:
   • Regularly monitor customer feedback and reviews for any new complaints or issues related to parallel imports. Address concerns promptly to maintain customer trust and compliance with Amazon’s policies.
   • Respond to customer inquiries with clear and accurate information about the authorized status of your products.
10. Contact Amazon Support:
    • If you encounter any issues during the resolution process or need further assistance, contact Amazon Seller Support. Provide detailed information about the parallel import claim, the steps you have taken to address it, and any relevant documentation.
    • Engage with Amazon seller forums and communities to seek advice from other sellers who might have faced similar issues.