Amazon Error: 18839 Error 18839: Copyright Infringement

The "Error 18839: Copyright Infringement" indicates that Amazon has detected or received a complaint alleging that your product listing violates copyright laws. Copyright infringement involves the unauthorized use of copyrighted material, such as text, images, logos, or other protected content. Amazon takes copyright infringement seriously to protect the rights of content creators and ensure a fair marketplace.

Common Causes:

1. Unauthorized Use of Images: Using copyrighted images or logos without permission from the copyright holder.
2. Copied Text: Replicating product descriptions, titles, or other text content from another source without authorization.
3. Intellectual Property Violation: Selling products that contain copyrighted elements, such as books, music, or artwork, without the proper licenses.
4. Supplier Issues: Sourcing products from suppliers who do not have the necessary rights to distribute copyrighted materials.
5. Lack of Awareness: Sellers may be unaware that their product listings contain copyrighted content.

To resolve the "Error 18839: Copyright Infringement" on Amazon, follow these steps:

1. Review the Copyright Infringement Notification:
   • Log in to Amazon Seller Central and review the notification or email you received regarding the copyright infringement claim. This will provide specific details about the alleged infringement, including the copyrighted material in question and the copyright holder’s information.
2. Identify the Infringing Content:
   • Determine which parts of your product listing are being flagged for copyright infringement. Review the product images, descriptions, titles, and any other content that might be infringing on copyrighted material.
3. Verify the Copyright Claim:
   • Consult with a copyright attorney or legal counsel to verify the validity of the copyright infringement claim. They can help you understand the specifics of the copyright and whether your content infringes on it.
   • Conduct a thorough copyright search to identify any existing copyrights that might be relevant to your product listing.
4. Remove or Replace Infringing Content:
   • If the copyright claim is valid, remove the infringing content from your product listing immediately. This may involve deleting unauthorized images, text, or other copyrighted elements.
   • Replace the removed content with original content that you own the rights to or content that is freely available for use without copyright restrictions. Use royalty-free images and create unique product descriptions.
5. Obtain Necessary Permissions:
   • If you wish to continue using the copyrighted content, seek permission from the copyright holder. This may involve obtaining a license or written authorization to use their material.
   • Document all permissions and agreements to protect your interests and ensure compliance with copyright laws.
6. Update Product Listings:
   • Once you have addressed the copyright infringement issue, update your product listings in Amazon Seller Central to reflect the changes. Ensure that all relevant fields, including product titles, descriptions, and images, are updated with non-infringing content.
   • Verify that the formatting and structure of the updated content comply with Amazon’s guidelines.
7. Ensure Ongoing Compliance:
   • Regularly review your product listings to ensure ongoing compliance with copyright laws. Conduct periodic audits to identify and address any potential copyright issues.
   • Stay informed about updates to copyright laws and Amazon’s policies regarding copyrighted content.
8. Contact Amazon Support:
   • If you encounter any issues during the resolution process or need further assistance, contact Amazon Seller Support. Provide detailed information about the error, the steps you have taken to resolve it, and any relevant documentation.
   • Engage with Amazon seller forums and communities to seek advice from other sellers who might have faced similar copyright issues.