Amazon Error: 100235 Error 100235: The PT08 image contains prohibited text or graphics

The "Error 100235: The PT08 image contains prohibited text or graphics" occurs when Amazon's content review system flags an image in your product listing for including text or graphic elements that violate Amazon’s guidelines.
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Error 100235: The PT08 image contains prohibited text or graphics

Error Description

The "Error 100235: The PT08 image contains prohibited text or graphics" indicates that Amazon has detected inappropriate text or graphics in one of the images associated with your product listing. Amazon has strict guidelines to ensure that images do not contain certain types of text or graphics, such as promotional phrases, watermarks, or logos that can distract or mislead customers. The goal is to maintain a clean and professional appearance across the marketplace.

Common Causes:

  1. Promotional Text: The image includes promotional text like "Best Seller," "Discount," or "Free Shipping."
  2. Watermarks: The image contains watermarks, brand logos, or other graphics added by the seller or manufacturer.
  3. Unapproved Graphics: The image includes unapproved symbols, logos, or other graphic elements that are not allowed by Amazon.
  4. Typographical Errors: Mistakes in the text or graphics that are not compliant with Amazon’s policies.
  5. Bulk Upload Errors: Errors in bulk upload files where prohibited text or graphics are improperly included.

Error Solution

To resolve the "Error 100235: The PT08 image contains prohibited text or graphics" on Amazon, follow these steps:

  1. Review Amazon’s Image Guidelines:
    • Familiarize yourself with Amazon’s image guidelines and policies regarding prohibited text and graphics. Understand the specific rules and restrictions to ensure compliance.
    • Key points include avoiding promotional text, watermarks, logos, and any other non-compliant graphics in product images.
  2. Identify the Flagged Image:
    • Locate the PT08 image in your product listing that has been flagged. Review the image carefully to understand why it might have been flagged by Amazon’s review system.
  3. Remove or Replace the Image:
    • If the image contains prohibited text or graphics, immediately remove it from your product listing.
    • Replace the removed image with a compliant image that adheres to Amazon’s guidelines. Ensure the new image is free from any prohibited text or graphics.
  4. Ensure Proper Image Content:
    • Verify that all images in your product listing comply with Amazon’s content guidelines. Ensure that images are professional, clear, and free from any promotional text or unapproved graphics.
    • Use images that are relevant to the product and high-quality without any distracting elements.
  5. Review and Update Listings:
    • Carefully review all your product listings to ensure compliance with Amazon’s image guidelines. Update any listings that may have similar issues to prevent future violations.
    • Ensure that all content is properly attributed and that you have the right to use it.
  6. Use Approved Templates:
    • If necessary, use approved image templates that comply with Amazon’s guidelines. These templates can help ensure that your images are consistently formatted and free from prohibited content.
    • Use Amazon’s image editing tools or third-party tools to ensure compliance.
  7. Monitor Listings for Compliance:
    • Continuously monitor your product listings for compliance with Amazon’s image guidelines. Implement a system to regularly check and address any potential content issues.
    • Regularly update your images to reflect any changes in Amazon’s guidelines or your product offerings.
  8. Appeal the Decision (If Applicable):
    • If you believe the image was flagged incorrectly, you can appeal Amazon’s decision. Contact Amazon Seller Support and provide a detailed explanation as to why the image complies with Amazon’s guidelines.
    • Include any relevant documentation or context that supports your case.

Pro Tip

Advanced Strategies for Managing Image Content Compliance on Amazon:

  1. Implement Image Review Tools:
    • Use image review tools to automate and streamline the process of checking your images for compliance with Amazon’s guidelines. These tools can help ensure that all images are reviewed for potential issues before being uploaded.
    • Integrate these tools with your inventory management system to ensure seamless data synchronization and avoid uploading non-compliant images.
  2. Standardize Image Content Procedures:
    • Develop standardized procedures for creating and verifying images to ensure consistency and compliance across all listings. Use predefined templates and workflows for image content management.
    • Regularly update these procedures to reflect any changes in Amazon’s requirements or your own data management practices.
  3. Use Product Information Management (PIM) Systems:
    • Implement a PIM system to centralize and manage all product data, including images. PIM systems help ensure that data is accurate, complete, and consistently formatted across all platforms.
    • Integrate your PIM system with Amazon to synchronize data automatically and prevent errors.
  4. Conduct Regular Image Audits:
    • Perform regular audits of your product images to ensure they are compliant with Amazon’s guidelines. Use audit reports to track compliance and address any recurring issues.
    • Schedule periodic audits to identify and correct any issues with image content.
  5. Educate Your Team:
    • Train your team on best practices for managing image content and ensuring compliance with Amazon’s guidelines. Ensure they understand the importance of accurate data entry and following image procedures.
    • Provide guidelines and checklists to help your team review and update image details effectively.
  6. Monitor Regulatory Changes:
    • Regularly review updates from Amazon and industry standards regarding image content management. Stay informed about any changes that might affect your listings.
    • Participate in industry forums and communities to learn from other sellers and share best practices.
  7. Optimize Bulk Editing Tools:
    • Use Amazon’s bulk editing tools to update image content for multiple listings simultaneously. Ensure that bulk updates are accurately configured and comply with platform guidelines.
    • Validate bulk editing files before uploading to minimize the risk of errors.
  8. Use Automation for Data Entry:
    • Implement automation tools to manage data entry processes related to image content. Automation reduces the risk of manual errors and ensures that image details are consistently accurate.
    • Tools like Zapier or Integromat can integrate with your e-commerce systems to automate image content management tasks.
  9. Utilize Competitor Analysis:
    • Analyze competitor listings to understand how they manage image content within the platform’s limits. Use this insight to refine your own strategy.
    • Identify successful patterns and adapt them to your products.
  10. Stay Proactive:
    • Establish a proactive approach to managing image content compliance by regularly monitoring for any updates or changes in Amazon’s guidelines.
    • Ensure that your image content management system is flexible and can quickly adapt to new regulations.

By following these strategies and maintaining a proactive approach to managing image content compliance, sellers can minimize the risk of "Error 100235: The PT08 image contains prohibited text or graphics" on Amazon, ensuring accurate and compliant product listings. Proper management of image content not only helps in preventing errors but also enhances overall visibility, searchability, and sales performance on the platform.

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