Walmart Error: Trust and Safety Violation

The "Trust and Safety Violation" error on Walmart Marketplace indicates that the product listing has breached Walmart's trust and safety policies. These policies are designed to ensure that all products sold on the platform are safe, legal, and appropriate for customers. Violations can include selling prohibited items, using misleading or false information, displaying offensive content, or failing to meet safety standards. Addressing these violations is critical for maintaining compliance, customer trust, and the integrity of the marketplace.

Common Causes of Trust and Safety Violation Errors:

1. Prohibited Items: Listing items that are banned, such as weapons, drugs, counterfeit goods, or other restricted products.
2. Misleading Information: Providing false or exaggerated claims about the product’s features, benefits, or origin.
3. Offensive Content: Using discriminatory, offensive, or inappropriate language or images in the listing.
4. Safety Standards: Failing to meet product safety standards or including items that pose a safety risk.
5. Intellectual Property Violations: Listing items that infringe on intellectual property rights, such as trademarks or copyrights.
6. Non-compliance with Local Laws: Selling products that are illegal or restricted in certain regions.

To resolve the "Trust and Safety Violation" error on Walmart Marketplace, follow these steps:

1. Review Walmart Trust and Safety Policies:
   • Thoroughly review Walmart’s trust and safety policies to understand what types of products and content are prohibited or restricted.
   • Identify specific guidelines relevant to your product category and ensure compliance.
2. Identify and Remove Prohibited Items:
   • Examine your product listings to identify any items that are prohibited by Walmart’s policies. Remove or replace these items immediately.
   • Ensure that all products comply with local laws and regulations.
3. Correct Misleading Information:
   • Review your product descriptions to ensure they are accurate and not misleading. Remove any exaggerated claims or false information about the product’s features, benefits, or origin.
   • Provide clear and truthful information to help customers make informed decisions.
4. Use Appropriate Language and Images:
   • Ensure that all language and images used in your listings are appropriate, non-discriminatory, and do not contain offensive content.
   • Replace any inappropriate language or images with suitable alternatives.
5. Ensure Product Safety Compliance:
   • Verify that all products meet relevant safety standards and do not pose a risk to customers. Remove or update listings for any products that fail to meet these standards.
   • Include necessary safety warnings and compliance information in the product descriptions.
6. Respect Intellectual Property Rights:
   • Ensure that your listings do not infringe on intellectual property rights. Avoid using trademarks, logos, or copyrighted material without permission.
   • Remove or replace any items that infringe on intellectual property rights.
7. Optimize Bulk Upload Files:
   • If using bulk upload tools, review and correct your CSV or Excel files to ensure compliance with Walmart’s policies.
   • Validate your bulk upload files before submission to prevent errors and violations.
8. Refresh and Resubmit:
   • After making the necessary corrections, refresh the product listing page and attempt to save or resubmit the listing.
   • Verify that the error has been resolved and that the listing is successfully updated.
9. Clear Browser Cache and Cookies:
   • Clear your browser’s cache and cookies to ensure that you are viewing the most recent version of your listing.
   • Try using an incognito or private browsing mode to see if the issue persists.
10. Contact Walmart Support:
    • If you’ve tried all the above steps and still encounter issues, contact Walmart Marketplace support for assistance. Provide detailed information about the error and the steps you’ve taken to resolve it.
    • Engage with Walmart seller forums and communities to seek advice from other sellers who might have faced similar issues.