Walmart Error: ERR_PDI_0009

The "ERR_PDI_0009" error on Walmart Marketplace indicates that there is an issue with the product description provided for a product listing. This error can arise when the description is missing, contains invalid characters, exceeds the character limit, or does not meet Walmart’s formatting guidelines. A proper product description is essential for accurately describing the product, providing necessary information to customers, and ensuring it is easily searchable on the platform.

Common Causes of ERR_PDI_0009 Errors:

1. Missing Product Description: The product description field is not filled out.
2. Invalid Characters: The description contains special characters or symbols not allowed by Walmart.
3. Exceeding Character Limit: The product description exceeds the maximum character limit set by Walmart.
4. Improper Formatting: The description does not follow Walmart’s guidelines for product descriptions.
5. Bulk Upload Issues: Errors in bulk upload files where product descriptions are improperly formatted or incomplete.
6. Manual Entry Errors: Mistakes made during manual entry of product descriptions.

To resolve the "ERR_PDI_0009" error on Walmart Marketplace, follow these steps:

1. Review Walmart’s Description Requirements:
   • Review Walmart’s guidelines and documentation to understand the requirements for product descriptions, including character limits and formatting rules.
   • Ensure you are familiar with the allowed characters and the maximum length for product descriptions.
2. Identify and Correct Description Issues:
   • Check your product listings to identify any missing, invalid, or improperly formatted descriptions.
   • Ensure that all product descriptions are provided and correctly formatted.
3. Ensure Proper Description Formats:
   • Verify that the product descriptions do not contain any special characters or symbols that are not allowed by Walmart.
   • Ensure that the descriptions do not exceed the maximum character limit (usually around 4000 characters, but verify with Walmart’s current guidelines).
4. Optimize Bulk Upload Files:
   • If using bulk upload tools, review and correct your CSV or Excel files to ensure all product descriptions are properly formatted and valid.
   • Use Walmart’s bulk upload templates and validation tools to ensure compliance before submission.
5. Manual Entry Checks:
   • For individual product listings, manually enter the product descriptions accurately. Ensure that the descriptions are complete, correctly formatted, and within the character limit.
   • Double-check for any typographical errors or incorrect entries.
6. Ensure Accurate Description Content:
   • Use clear and descriptive product descriptions that accurately represent the product. Include relevant keywords to enhance searchability but avoid keyword stuffing.
   • Follow Walmart’s guidelines for description formatting, such as capitalization and punctuation rules.
7. Refresh and Resubmit:
   • After making the necessary corrections, refresh the product listing page and attempt to save or resubmit the listing.
   • Verify that the error has been resolved and that the listing is successfully updated.
8. Clear Browser Cache and Cookies:
   • Clear your browser’s cache and cookies to ensure that you are viewing the most recent version of your listing.
   • Try using an incognito or private browsing mode to see if the issue persists.
9. Contact Walmart Support:
   • If you’ve tried all the above steps and still encounter issues, contact Walmart Marketplace support for assistance. Provide detailed information about the error and the steps you’ve taken to resolve it.
   • Engage with Walmart seller forums and communities to seek advice from other sellers who might have faced similar issues.